Inventory Management

Merchants rely on the ability to efficiently run their business. Being able to successfully manage their inventory, identify top selling products, and manage product promotions can help their business grow and run smoothly. Merchants can do this with PayPal without having to code or build an online store.

PayPal | Lead Designer | 2013

Website

Merchants rely on the ability to efficiently run their business. Being able to successfully manage their inventory, identify top selling products, and manage product promotions can help their business grow and run smoothly. Merchants can do this with PayPal without having to code or build an online store.

PayPal | Lead Designer

Website

Merchants rely on the ability to efficiently run their business. Being able to successfully manage their inventory, identify top selling products, and manage product promotions can help their business grow and run smoothly. Merchants can do this with PayPal without having to code or build an online store.

PayPal | Lead Designer

Website

Merchants rely on the ability to efficiently run their business. Being able to successfully manage their inventory, identify top selling products, and manage product promotions can help their business grow and run smoothly. Merchants can do this with PayPal without having to code or build an online store.

PayPal | Lead Designer

Website

Merchants rely on the ability to efficiently run their business. Being able to successfully manage their inventory, identify top selling products, and manage product promotions can help their business grow and run smoothly. Merchants can do this with PayPal without having to code or build an online store.

PayPal | Lead Designer

Website

A system for managing products, profitability, and inventory.

All in one place.

A system for managing products,
profitability, and inventory.

All in one place.

A system for managing products, profitability, and inventory.

All in one place.

A system for managing products,
profitability, and inventory.

All in one place.

A system for managing products, profitability,
and inventory.

All in one place.

Currently, PayPal does not have a system for managing product catalogs or inventory. Merchants have to do these in separate systems and it’s quite a hassle for them to manage inventory in one tool and then payments in PayPal. If these dots are connected, merchants can use the system to automatically calculate profit margin by including wholesale price in the product information. Convenience is delightful to busy merchants, they would really appreciate this.

For PayPal TPV (total payment volume or revenue) is dependent on payment processing fees that PayPal collects from the merchant's product sales. With the lack of inventory management, merchants would manage their inventory outside of PayPal, such as with a shopping cart. Thus, they are free to also accept payments through other payment processors (i.e. PayPal competitors), resulting in missed opportunities for PayPal.

I created these concepts along with Customer CRM as a pitch to Product and UX executives at a product offsite in mid 2013. These were ideas that I came up with when I was running my own e-commerce store. While management thought these were wonderful/cool ideas, it will likely “take years to implement”. They thanked me for coming up with concepts that PayPal can build on for the “next 5 years”.

Currently, PayPal does not have a system for managing product catalogs or inventory. Merchants have to do these in separate systems and it’s quite a hassle for them to manage inventory in one tool and then payments in PayPal. If these dots are connected, merchants can use the system to automatically calculate profit margin by including wholesale price in the product information. Convenience is delightful to busy merchants, they would really appreciate this.

For PayPal TPV (total payment volume or revenue) is dependent on payment processing fees that PayPal collects from the merchant's product sales. With the lack of inventory management, merchants would manage their inventory outside of PayPal, such as with a shopping cart. Thus, they are free to also accept payments through other payment processors (i.e. PayPal competitors), resulting in missed opportunities for PayPal.

I created these concepts along with Customer CRM as a pitch to Product and UX executives at a product offsite in mid 2013. These were ideas that I came up with when I was running my own e-commerce store. While management thought these were wonderful/cool ideas, it will likely “take years to implement”. They thanked me for coming up with concepts that PayPal can build on for the “next 5 years”.

Currently, PayPal does not have a system for managing product catalogs or inventory. Merchants have to do these in separate systems and it’s quite a hassle for them to manage inventory in one tool and then payments in PayPal. If these dots are connected, merchants can use the system to automatically calculate profit margin by including wholesale price in the product information. Convenience is delightful to busy merchants, they would really appreciate this.

For PayPal, TPV (total payment volume or revenue) is dependent on payment processing fees that PayPal collects from the merchant's product sales. With the lack of inventory management, merchants would manage their inventory outside of PayPal, such as with a shopping cart. Thus, they are free to also accept payments through other payment processors (i.e. PayPal competitors), resulting in missed opportunities for PayPal.

I created these concepts along with Customer CRM as a pitch to Product and UX executives at a product offsite in mid 2013. These were ideas that I came up with when I was running my own e-commerce store. While management thought these were wonderful/cool ideas, it will likely “take years to implement”. They thanked me for coming up with concepts that PayPal can build on for the "next 5 years".

Currently, PayPal does not have a system for managing product catalogs or inventory. Merchants have to do these in separate systems and it’s quite a hassle for them to manage inventory in one tool and then payments in PayPal. If these dots are connected, merchants can use the system to automatically calculate profit margin by including wholesale price in the product information. Convenience is delightful to busy merchants, they would really appreciate this.

For PayPal TPV (total payment volume or revenue) is dependent on payment processing fees that PayPal collects from the merchant's product sales. With the lack of inventory management, merchants would manage their inventory outside of PayPal, such as with a shopping cart. Thus, they are free to also accept payments through other payment processors (i.e. PayPal competitors), resulting in missed opportunities for PayPal.

I created these concepts along with Customer CRM as a pitch to Product and UX executives at a product offsite in mid 2013. These were ideas that I came up with when I was running my own e-commerce store. While management thought these were wonderful/cool ideas, it will likely “take years to implement”. They thanked me for coming up with concepts that PayPal can build on for the “next 5 years”.

Currently, PayPal does not have a system for managing product catalogs or inventory. Merchants have to do these in separate systems and it’s quite a hassle for them to manage inventory in one tool and then payments in PayPal. If these dots are connected, merchants can use the system to automatically calculate profit margin by including wholesale price in the product information. Convenience is delightful to busy merchants, they would really appreciate this.

For PayPal TPV (total payment volume or revenue) is dependent on payment processing fees that PayPal collects from the merchant's product sales. With the lack of inventory management, merchants would manage their inventory outside of PayPal, such as with a shopping cart. Thus, they are free to also accept payments through other payment processors (i.e. PayPal competitors), resulting in missed opportunities for PayPal.

I created these concepts along with Customer CRM as a pitch to Product and UX executives at a product offsite in mid 2013. These were ideas that I came up with when I was running my own e-commerce store. While management thought these were wonderful/cool ideas, it will likely “take years to implement”. They thanked me for coming up with concepts that PayPal can build on for the “next 5 years”.

Here's the flow...

How merchants use inventory management

Within one tool (PayPal), provide merchants the ability to curate their product catalog and manage inventory.
Merchants can add products on the desktop view or via their PayPal Here tablet or mobile app. Both systems should talk to each other, it’s one PayPal for the same merchant.
At a high level, the navigational tab provides quick insights or analytics.
In one glance, merchants can see per product, the stock level, notifications when stock is low, quickly mark a product in stock or out of stock.
Merchants can also see the sales price compared with the wholesale price. The difference between the two, divided by the sales price is the estimated profit margin. The profit margin is more accurate if the merchant uses PayPal shipping labels, that way the shipping amount is automatically deducted from the profit amount. The merchant can also enter the shipping cost within the Transactions Details page.
If the profit margin on a product is high, then the merchant should surely keep its stock level high and take advantage of the notifications on low stock level.
Merchants can also tag products, such as “best sellers” or “most profitable” to remind themselves never to be low on stock for those items.

Within one tool (PayPal), provide merchants the ability to curate their product catalog and manage inventory.
Merchants can add products on the desktop view or via their PayPal Here tablet or mobile app. Both systems should talk to each other, it’s one PayPal for the same merchant.
At a high level, the navigational tab provides quick insights or analytics.
In one glance, merchants can see per product, the stock level, notifications when stock is low, quickly mark a product in stock or out of stock.
Merchants can also see the sales price compared with the wholesale price. The difference between the two, divided by the sales price is the estimated profit margin. The profit margin is more accurate if the merchant uses PayPal shipping labels, that way the shipping amount is automatically deducted from the profit amount. The merchant can also enter the shipping cost within the Transactions Details page.
If the profit margin on a product is high, then the merchant should surely keep its stock level high and take advantage of the notifications on low stock level.
Merchants can also tag products, such as “best sellers” or “most profitable” to remind themselves never to be low on stock for those items.

Product waitlist

If a product is out of stock, merchants can offer customers the ability to be added to a waitlist.
If the customer is a loyal customer, the merchant can move them up on the list. Alternatively, if the customer constantly files unsubstantiated complaints, then the merchant can remove them from the list altogether or block them from being added to any list.

If a product is out of stock, merchants can offer customers the ability to be added to a waitlist.
If the customer is a loyal customer, the merchant can move them up on the list. Alternatively, if the customer constantly files unsubstantiated complaints, then the merchant can remove them from the list altogether or block them from being added to any list.

If a product is out of stock, merchants can offer customers the ability to be added to a waitlist.
If the customer is a loyal customer, the merchant can move them up on the list. Alternatively, if the customer constantly files unsubstantiated complaints, then the merchant can remove them from the list altogether or block them from being added to any list.

Charts and graphs

Provide analytics on top selling products, insights into top selling channels and the popular products sold through each channel.
Notify which are the most profitable products and the profit margin.
Notify which products have low inventory and perhaps why.

Provide analytics on top selling products, insights into top selling channels and the popular products sold through each channel.
Notify which are the most profitable products and the profit margin.
Notify which products have low inventory and perhaps why.

Provide analytics on top selling products, insights into top selling channels and the popular products sold through each channel.
Notify which are the most profitable products and the profit margin.
Notify which products have low inventory and perhaps why.

Provide analytics on top selling products, insights into top selling channels and the popular products sold through each channel.
Notify which are the most profitable products and the profit margin.
Notify which products have low inventory and perhaps why.

Target audience

This user experience is geared towards small to medium size merchants who don’t have an automated system to manage their inventory.
Small merchants don’t have a team of developers creating scripts like large merchants do.

This user experience is geared towards small to medium size merchants who don’t have an automated system to manage their inventory.
Small merchants don’t have a team of developers creating scripts like large merchants do.

This user experience is geared towards small to medium size merchants who don’t have an automated system to manage their inventory.
Small merchants don’t have a team of developers creating scripts like large merchants do.

This user experience is geared towards small to medium size merchants who don’t have an automated system to manage their inventory.
Small merchants don’t have a team of developers creating scripts like large merchants do.

This user experience is geared towards small to medium size merchants who don’t have an automated system to manage their inventory.
Small merchants don’t have a team of developers creating scripts like large merchants do.